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Return, Refund & Exchange Policy
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Return & Refund
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You may return new, unopened items sold and fulfilled by us within 14 days of delivery for a full refund of the product price only. Charges such as shipping, tax, and custom fees where applicable will not be refunded. |
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Items should be returned in their original packaging and in a resalable condition. |
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Shipping and handling charges for returning the items are borne by the customer. |
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Please contact us to obtain a RMA number BEFORE shipping the items back to us. |
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Items returned without first obtaining a RMA number from us will not be refunded and will be donated to the needy. |
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Exchange
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You may exchange new, unopened items sold and fulfilled by us within 14 days of delivery for other items. |
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Items should be shipped back to us in their original packaging and in a resalable condition. |
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All shipping and handling charges involved for the exchange are borne by the customer. |
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Please contact us to obtain a EMA number BEFORE shipping the items back to us. |
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Items received by us without first obtaining a EMA number from us will be donated to the needy. |
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Order Cancellation Policy
Pricing Policy
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What you see on our Web site is what you pay us*. |
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Our Retail price, Discounted price and Currency used are clearly displayed on all our pages. |
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Your package may be subject to the local tax, customs fees and/or import duties of the country to which you have your order shipped. These charges are always the recipient's responsibility. These charges are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. |
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You assume the risk for any and all product confiscated by customs. We cannot assume such risk and cannot refund purchase price for any such product. In the event an order is returned to us by the customs, the refund is limited to 75% of purchase price of the product returned. Shipping charges for such returned orders are not refundable. |
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If shipping within Singapore, there will be no GST charged. |
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( See also Shipping Charge Policy ) |
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* The only exception to this would be shipments to remote areas, which we will only know when our delivery service advise us. |
Payment Methods
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We accept payment by customer's PayPal account and major credit cards (processed by PayPal). |
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( See also Secure Shopping Guarantee ) |
Shipping Charge Policy
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The shipping charge and currency used is clearly displayed when the customer check out, before actual payment is made*. |
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( See also Pricing Policy ) |
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* The only exception to this would be shipments to remote areas, which we will only know when our delivery service providers advise us. |
Secure Shopping Guarantee
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We use PayPal as our payment gateway. You will be directed to PayPal Web site where you enter your PayPal or credit/debit card information for authentication and payment through secured connection with PayPal directly. We do not keep your PayPal or credit/debit card information at any point in time. |
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Safe transactions have always been one of our top priorities. Paypal uses the industry standard encryption protocol known as Secure Socket Layer (SSL) to keep your order information secure. |
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To help prevent fraud, we reserve the right to reject or hold any order received. |
Feedback & Enquiry Policy
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If you have any feedback or enquiries, please feel free to contact us. |
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